Refund policy

Wrong or damaged items

If you receive a wrong or damaged item, contact us at info@whatthefit.shop within 48 hours of delivery (based on the date your package arrived). Please include your order number and photos of the item. Items must be unworn and in their original packaging. Once confirmed, we will offer a replacement or a full refund.

Exchanges

Unworn items with their original tags and packaging can be exchanged within 30 days of delivery. Email info@whatthefit.shop with your order number and the size or item you would like instead.

Refunds

Refunds are only available for wrong or damaged items reported within 48 hours of delivery. Approved refunds are issued to the original payment method.

Cancellations

Orders can be cancelled within 24 hours of being placed. After that, your order may already be in preparation and cannot be cancelled.