FAQ
Answers to the questions we get asked most. Can't find what you need? Email us at info@whatthefit.shop.
Orders & shipping
Where do you ship?
We ship worldwide from Brampton, Ontario, Canada.
How long does delivery take?
Orders are packed within 1–2 business days. Delivery within Canada usually takes 3–7 business days after that. For international orders, delivery times depend on the destination and are shown at checkout.
Do you offer free shipping?
Canada: orders with 2 or more items ship free. Single-item orders ship for a flat CAD $7.99.
Worldwide: orders over CAD $150 ship free. Below that, shipping is a flat CAD $18.99.
Shipping is shown in your local currency at checkout.
Can I use code WTF5 with free shipping?
Yes. WTF5 takes an extra 5% off your order and works together with free shipping.
Can I cancel my order?
Orders can be cancelled within 24 hours of being placed. After that, your order may already be in preparation. Email info@whatthefit.shop with your order number.
Returns & exchanges
I received a wrong or damaged item. What do I do?
Email info@whatthefit.shop within 48 hours of delivery with your order number and photos of the item. Items must be unworn and in their original packaging. Once confirmed, we'll send a replacement or issue a full refund.
Can I exchange for a different size?
Yes. Unworn items with their original tags and packaging can be exchanged within 30 days of delivery. Email us with your order number and the size or item you'd like instead.
Do you offer refunds?
Refunds are available for wrong or damaged items reported within 48 hours of delivery. Approved refunds go back to your original payment method.
Payments & privacy
What currency are your prices in?
Prices are shown in your local currency, based on your location. Shipping and any applicable taxes are calculated at checkout. International orders may be charged import duties or taxes by your country on delivery.
Is checkout secure?
Yes. Payments are processed securely through Shopify. We never see or store your full card details.
How do you use my information?
Only to process and deliver your order and to help you with customer service. We don't sell or share your information. Read our privacy policy.
Your account
How do I sign in to my account?
There is no password to remember. Enter your email and we send you a 6-digit sign-in code. The code is sent from info@whatthefit.shop and expires after a few minutes.
Not seeing it? Check your spam or promotions folder, make sure the email address is spelled correctly, then request a new code. Still stuck? Email info@whatthefit.shop.